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Simple Monitoring Study Questionnaire
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Q1 How well does your business adhere to a clearly defined business plan?
I’ve never had time/interest to bother with a formal business plan
My business plan does not have S.M.A.R.T. goals with achievable deadlines
The business plan is rarely referred to once we’ve prepared it
I have a business plan in place which we follow most of the time
I follow S.M.A.R.T. goals and review our business plan every 90 days
Q2 How well organised are your systems and procedures?
I leave staff to their own devices to get the job done
I have few written systems and procedures in place
My systems and procedures are out of date and need updating to become efficient
Some of my systems and procedures are working but there is room for improvement
The company has highly efficient systems and procedures and runs very smoothly
Q3 How well do you organise staff development and education?
I have not bothered with/organised staff education within the business
I have a consistent recruitment procedure for finding new team members
I run ongoing training for all staff
I have a defined system for recognition and remuneration of team members
I have a formal system for conflict resolution
Q4 How well organised is your distribution and delivery?
I have not formally organised delivery and distribution in my business
I forecast customer demand to plan our stock requirements
I run paperless delivery and distribution systems
I run paperless delivery and distribution systems
I complete regular stock counts
Q5 How well do you review the performance of your business?
I don't test and measure the company's performance
The company is driven by both quality and profit; and both are measured regularly
I track our leads, our conversion rate and transactions numbers continuously
I manage sales processes regularly
I drive the company by both quality and profit, and measure both regularly
Q6 How well do you use technology to optimise efficiency?
I have not really organised the technological side of my business
My systems are mostly computerised
I use computer invoicing and credit monitoring
I schedule and complete regular maintenance on all equipment
I have backup systems to ensure the safety of company information
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